Apple does good
Hello again,
I have written in the past about Shopping Annoyances with stores. I thought that I should also share about a store that did really well.
The only Apple products I own is an iPod that I received for Christmas. Well I started having trouble with it. Specifically when I plugged it in to sync, iTunes said it was in recovery mode and I would need to restore. The first time this happened, it seemed to recover and I reloaded all my music and podcasts.
Then yesterday, I wanted to sync again and iTunes again said the iPod was in recovery mode and I needed to restore. I did. After rebooting I got the same error message. I tried a different USB port and still got the same results. Time for a visit to the Apple Store to see about getting this fixed.
I walked back to the "Genius Bar" and was asked if I had an appointment (I didn't, nor did I realize that I needed one). Thankfully they had finished with the previous client early and had a cancellation so they were able to fit me in. That was the first good thing.
The "genius" listened to what I had to say (good thing #2) and immediately thought he knew what the problem was. He did run some diagnostics to confirm his thinking. The iPod was making clicking noises. I didn't hear them but then apparently you need to hold the iPod to your ear to actually hear the clicking.
I was told that Apple's policy is to do free replacements for the first 180 days if you don't have AppleCare. My "gift" was purchased at Best Buy with their extended warranty, not Apple's. Since it was received as a Christmas gift I was about 2 weeks beyond the 180 days. Thoughts of Murphy's law regarding things that brake came to mind. I was told that it would cost $29.95 to swap with a new unit.
I didn't have the receipt with me so going to Best Buy to attempt a repair/exchange would have meant going back home and almost back to the same location which I didn't want to do. The genius at Apple was willing to "flex" the 180 day rule and swapped my broken iPod for a new one (good thing #3).
I didn't ask for this "flexing" of the rules. I was willing, though frustrated, to go home and then go back to Best Buy. I didn't have to. Not only did it save me time and potential frustration dealing with Best Buy, but it also saved me gas. In addition, Apple is one step closer to getting me to purchase more of their products.
Until next time,
Paul
Owner - Paul Rogers Photography
Preserving memories for all time
http://www.MemoriesForAllTime.com/
I have written in the past about Shopping Annoyances with stores. I thought that I should also share about a store that did really well.
The only Apple products I own is an iPod that I received for Christmas. Well I started having trouble with it. Specifically when I plugged it in to sync, iTunes said it was in recovery mode and I would need to restore. The first time this happened, it seemed to recover and I reloaded all my music and podcasts.
Then yesterday, I wanted to sync again and iTunes again said the iPod was in recovery mode and I needed to restore. I did. After rebooting I got the same error message. I tried a different USB port and still got the same results. Time for a visit to the Apple Store to see about getting this fixed.
I walked back to the "Genius Bar" and was asked if I had an appointment (I didn't, nor did I realize that I needed one). Thankfully they had finished with the previous client early and had a cancellation so they were able to fit me in. That was the first good thing.
The "genius" listened to what I had to say (good thing #2) and immediately thought he knew what the problem was. He did run some diagnostics to confirm his thinking. The iPod was making clicking noises. I didn't hear them but then apparently you need to hold the iPod to your ear to actually hear the clicking.
I was told that Apple's policy is to do free replacements for the first 180 days if you don't have AppleCare. My "gift" was purchased at Best Buy with their extended warranty, not Apple's. Since it was received as a Christmas gift I was about 2 weeks beyond the 180 days. Thoughts of Murphy's law regarding things that brake came to mind. I was told that it would cost $29.95 to swap with a new unit.
I didn't have the receipt with me so going to Best Buy to attempt a repair/exchange would have meant going back home and almost back to the same location which I didn't want to do. The genius at Apple was willing to "flex" the 180 day rule and swapped my broken iPod for a new one (good thing #3).
I didn't ask for this "flexing" of the rules. I was willing, though frustrated, to go home and then go back to Best Buy. I didn't have to. Not only did it save me time and potential frustration dealing with Best Buy, but it also saved me gas. In addition, Apple is one step closer to getting me to purchase more of their products.
Until next time,
Paul
Owner - Paul Rogers Photography
Preserving memories for all time
http://www.MemoriesForAllTime.com/
Comments